This is how the travel guarantee works when you book your trip with Sembo.
The travel guarantee is a financial protection for travelers when a trip is canceled or interrupted. The traveler can then apply for compensation from the travel guarantee. The Travel Guarantee Act applies to:
A package tour is an event that consists of transport and accommodation or any of these services in combination with a tourist service, which constitutes a not insignificant part of the event and which is not directly linked to the transport or accommodation, such as rental car, theater tickets or admission to a sporting event. A package tour must be longer than 24 hours or include accommodation. A package tour is sold at a total price or at different prices that are linked to each other. Travel guarantees must be available for all package tours, regardless of whether they are sold to private individuals or companies.
The travel guarantee also applies to the following trips if these have been purchased by private individuals:
Package-like travel: The travel guarantee covers those who buy package-like travel, i.e. journeys consisting of separate transport and accommodation services which together show a significant resemblance to a package journey. The combination should appear as a natural unit.
Seat sales: Even those who have only bought one transport can receive compensation from the travel guarantee if the transport takes place together with a package trip, e.g. on a charter plane or a bus. Anyone who only buys a regular ticket, however, is not protected by the travel guarantee.
Educational trips: Anyone who has bought a trip that consists of transport and a training stay with accommodation in the form of accommodation in a host family can receive compensation from the travel guarantee. This applies even if the accommodation is free.
The application for compensation must have been received by the swedish Resegarantinämnden no later than three months after the trip has been canceled, interrupted or for some other reason has not been canceled.
For more information go to www.kammarkollegiet.se or call Kammarkollegiet / Resegarantinämnden at 0046 8-700 08 00.